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US PAY: Direct Deposit Help
We are using Oracle Payroll( 11.5.10.2) to run our direct deposit. We recently switched to direct deposit and have run into a issue.
Payroll hired 2 new employees and during their pay method setup, entered the same direct deposit bank info on each person. Payroll was ran and the error was found a day later when one employee did not get paid. What is the process we have to run to do a reversal to get part of the payment back. A couple notes on metalink says the bank has to manually reverse the funds. The bank is refusing to do this and says we have to send them another nacha file with the debit in the file. I have opened a SR
Payroll hired 2 new employees and during their pay method setup, entered the same direct deposit bank info on each person. Payroll was ran and the error was found a day later when one employee did not get paid. What is the process we have to run to do a reversal to get part of the payment back. A couple notes on metalink says the bank has to manually reverse the funds. The bank is refusing to do this and says we have to send them another nacha file with the debit in the file. I have opened a SR
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