How to make "write-off" the balance amount, when customer paid less than invoice amount?
I am facing problem in the below issue.
I received a payment from the customer for $75,000 only against actual sales invoice amount is $75,260.16. So, as per the agreement with customer, I should not show the balance amount of $260.16 in his account and to be adjusted as "receipt write-off" only.
So, I tried to creat a receipt for $75,000 and in apply full invoice amount $75,260.16 and receipt write-off -$260.16, but application throws an error message "APP-AR-96985 The total write-off amount must fall within the receipt write-off limits range system options".
Actually I have givien approval limit for the "write-off" document as "from amount -5000 to amount 5000"