Receivables - EBS (MOSC)

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How to make "write-off" the balance amount, when customer paid less than invoice amount?

edited May 26, 2009 10:07PM in Receivables - EBS (MOSC) 4 commentsAnswered
 Hi Friends,

I am facing problem in the below issue.

I received a payment from the customer for $75,000 only against actual sales invoice amount is $75,260.16.  So, as per the agreement with customer, I should not show the balance amount of $260.16 in his account and to be adjusted as "receipt write-off" only. 

So, I tried to creat a receipt for $75,000 and in apply full invoice amount $75,260.16 and receipt write-off -$260.16, but application throws an error message "APP-AR-96985 The total write-off amount must fall within the receipt write-off limits range system options".

Actually I have givien approval limit for the "write-off" document as "from amount -5000 to amount 5000"

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