Teleservice - EBS (MOSC)

MOSC Banner

Adding additional Workflow Attributes to Business Rule Workbench in R12

edited Jun 2, 2009 3:47AM in Teleservice - EBS (MOSC) 4 commentsAnswered
 

Hi all,   

   Business Rule Workbench for R12 has the following persons listed in the Workflow Attributes screen that could receive a Notification: Business Owner, Document Owner, Document Owners HR Manager & Escalation Territory Primary Contact. 

   How difficult is it to add additional options? I have requirements to send Notifications to the person a Service Request or Task is assigned to, the Group a Service Request or Task is assigned to and the employee (Customer) the Service Request is being created for.   

  Is there any step by step documentation that will guide me through this? I'm new to Oracle R12 coming from a PeopleSoft background so I really need some sort of a step by step guide and the confirmation that this can be done using this tool..       

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Teleservice Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center