Receivables - EBS (MOSC)

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ARCMREQ workflow failing in 'Create Credit memo Process'

edited Jun 25, 2018 12:14AM in Receivables - EBS (MOSC) 1 commentAnswered

Hi,

The CMR for the customer gets approved, but instead of generating the CREDIT MEMO number, it goes into the Manual Credit Team list, for manual creation of Credit Memo. There are 2 CMR's created different time for same customer and same reason, and one of them has generated the credit memo, and other one has failed to create Credit memo and has gone for Manual Credit Memo Creation.

There are no particular steps to reproduce this issue. As sometimes the CMR generates the Credit Memo, and sometimes it is going in for Manual Creation.

Error message that comes on  is "Please note the system is unable to generate a credit note. this could be due to a number of reasons. You are requested to submit a Manual Credit request form to: 

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