Teleservice - EBS (MOSC)

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CRM Foundation upgrade

edited Jun 16, 2009 2:14PM in Teleservice - EBS (MOSC) 1 commentAnswered
 Hi,

I am about to start an upgrade from 11.5.6 to 11.5.10.  The client uses CRM Foundation in 11.5.6 to set up Salespersons.  It appears that the equivalent functionality in 11.5.10 is provided in 'Common Application Components' (CAC).  Is there a direct upgrade path from CRM Foundation to Common Applications Components?   If my research is incorrect and CAC isn't where salespersons is set up, can you tell me where this happens and if possible the upgrade path from 11.5.6?

Thanks

Alyn  

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