Teleservice - EBS (MOSC)

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iSupport - Unable to change Incident Address for created Service Request

edited Jul 16, 2009 3:09AM in Teleservice - EBS (MOSC) 4 commentsAnswered
Hi,
Customer unable to change (select new) incident address in isupport-created SR; incident address is not saved with new SR.
This issue can not be reproduce in any testing environments, occurring only in Production

### Steps to Reproduce ###
Login to isupport external
Create new SR on Support Tab
In step 3, update Incident Address; select new address and save
Go to Step 4 and 'Submit' new SR

Go to Global Search and enter new SR number; access new SR and view incident
address (it is not saved)

Any advise?

Thanks
Jay
 

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