Collection Call Notes

 When you do call notes, if you don't enter in the response tab before saving, you can't ever update it.  But when you do enter info, a lot of it is the same as the Topics entry.  When you enter with a transaction number, why doesn't the infor from the Topics update to the Response tab?  Or have a process that will update last entry since I understand you can update a call multiple times.  My users feel like they are doing double work by entering it on the Response tab AND the Topics section.  And the only info that