Restarting the database and the apps
I am a totally FUNCTIONAL Oracle SR Business Analyst. We are currently without an apps dba. My Demo instance went down on Friday night. The sql dba that is trying to fill in was able to restart the database, but he doesn't know how to start the apps. Is there a document (note) that provides step by step instrucitons for new dbas?
We are on Linux x86 servers (Red Hat Enterprise Linux 4 32. Database vs 9.2.0.6; Apps are 11.5.10.1
If I need to open an SR I'll be glad to do that, but please tell me what Product to open it under so that it gets routed to the correct support group.