Account number duplication for AR Transaction
Hi,
I have an issue with the credit card number getting duplicated. Here is how it goes:
Step 1. A collector goes to customer -open bill address line-bank accounts-tools -bank- bank accounts. A collector updates the credit card info in there, then saves it and closes last 2 windows. On customer addresses window pull up the new cc# and save it as primary.
Step 2. Another person goes to transactions form( Collections ---> Customer Accounts ---> Account details ---> details), clicks on the list of values and selects the newly updated card. Then once the card is saved there it appears as another line in customer standard( the form where the new card was added). I noticed that the card number is getting duplicated with the start date on the AR Transaction and getting saved as another card.
I have an issue with the credit card number getting duplicated. Here is how it goes:
Step 1. A collector goes to customer -open bill address line-bank accounts-tools -bank- bank accounts. A collector updates the credit card info in there, then saves it and closes last 2 windows. On customer addresses window pull up the new cc# and save it as primary.
Step 2. Another person goes to transactions form( Collections ---> Customer Accounts ---> Account details ---> details), clicks on the list of values and selects the newly updated card. Then once the card is saved there it appears as another line in customer standard( the form where the new card was added). I noticed that the card number is getting duplicated with the start date on the AR Transaction and getting saved as another card.
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