On Account Receipts

  Oracle Financials 11i AR

We receive single payments that apply to multiple customers in AR.

For bank reconciliation purposes, we need these payments to flow to CE as one line item (receipt)

We are able to use the apply to unrelated customers functionality without a problem as long as there is a debit item to apply the cash to

The problem comes when we need to apply a credit balance on account for more than one customer

As soon as "On Account" is chosen in the "Apply To" field in the Applications window the customer number is removed/greyed out and the credit is applied to the customer specified in the receipt header