Field Service - EBS (MOSC)

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cannot view SR/Task on the laptop

edited Sep 18, 2009 1:18AM in Field Service - EBS (MOSC) 5 commentsAnswered
Hello,

I created a service request and assigned a task to the tech....But after syncing the laptop I cannot see the SR/Task downloaded on the laptop...One thing I observed is that there is a Instance/Serial No  on the Service request which might be causing an issue for not showing on the laptop because when I created another service request exactly similar to the other one but  WITHOUT the Instance/Serial# the task and service request does show on the laptop

Can you please let me know what could be the reason and how the serial no/instance number might be restricting the SR/Task not showing on the laptop

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