Receivables - EBS (MOSC)

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Collector's Work Queue - R12.0.6

edited Oct 8, 2009 1:05AM in Receivables - EBS (MOSC) 2 commentsAnswered
Hi,

We have a few requirements with regard to the collection process. We would like to know if the following can be achieved with standard features of Oracle R12.0.6:

1. Is there a work queue feature available wherein a collector can view all the customers and the customer transactions assigned to him?

2. Can the outstanding invoices of the customer be catagorized based on the number of days it is past due. For example: Transactions that are past due by 30 days, 60 days etc...?

3. Can the collector record some remarks or comments against each follow up that he makes for an outstanding Invoice?

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