Database Administration (MOSC)

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Priority Handling and Faster Resolution of Database SRs

edited Nov 30, 2010 7:36AM in Database Administration (MOSC) 10 commentsAnswered
In August,  we introduced priority handling to all Oracle Database customers. By attaching a configuration when creating a database service request (SR) your request moves to the front of the resolution queue and will be addressed before SRs submitted without configurations.  
My Oracle Support product management team wants to hear from you on your experience with priority handling of your SR's and how you are benefitting from faster problem resolution by attaching a configuration to your service request.

On a scale of 1 to 10, 10 being best possible, please rate your experience with Oracle's priority handling of your database SR's created from associated configurations.

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