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Cannot raise SR on My Oracle Support

edited Nov 12, 2009 10:44AM in Using the My Oracle Support Portal (MOSC) 13 commentsAnswered
Hello , can anyone help with this. 
Since Classic Metalink retired, I have been unable to raise a SR.   I had no issues with this on Classic Metalink.

When I go to the SR tab, I get the following error in the messages box at the top

ap.SOAPFaultException: Error Code: 7668277 Error Message: Error: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565)

don't know what this means.


PS  I obviously can't raise an SR to get help on why I can't raise an SR

thanks in advance

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