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I cannot access my open SRs and I cannot create a new SR.

edited Nov 15, 2009 7:45PM in Using the My Oracle Support Portal (MOSC) 6 commentsAnswered
 Hello Oracle Gurus,

I got problem accessing my open SRs and I cannot create new SR because the Categories option is disable.

I have tried resetting my password and also our admin has deleted my access and I requested anew but I still don't have access.  Here is the error I encountered mostly during enquiries.

Service Error: sr/home: javax.xml.rpc.soap.SOAPFaultException: Error Code: 7668277 Error Message: Error: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565).

Thanks.

Annabelle

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