Receivables - EBS (MOSC)

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Refunds via Receivables

edited Nov 23, 2009 1:50AM in Receivables - EBS (MOSC) 9 commentsAnswered
Hi

We're currently on 11.5.10 and wanted some ideas/thoughts on how to handle refunds to customers.

The scenario we have is, we have invoiced a customer £100 and they have paid us £100. However, over time it appears that we had initially over invoiced them by £20. Therefore if we were to record a credit memo for the £20, what would be the next stages for closing the credit note off and issuing a refund?

Any thoughts/ideas would be appreciated.

Thanks

Manny 

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