Teleservice - EBS (MOSC)

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Advanced Inbound Telephony - Prepopulating a Service Request

edited Mar 29, 2010 8:20AM in Teleservice - EBS (MOSC) 2 commentsAnswered
This is probably a stupid question, but will Telephony allow fields in the Service Request for to be prepopulated based on the input and mapping to those fields?  All I have seen is reference to "screen pops" and not specifically populating fields in the form.

Thanks! 

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