11i - we are importing orders from a website into Oracle - some orders error and land in the Correct

 11i

We are importing orders from a website into Oracle. 

Sometime we have a credit card issue and 1 of 2 things happen

1.  They land in the corrections form with Credit Card Number or Card Expiration Date on the order is not valid.  If they land here, we have to remove the credit card info and then we can reimport the order.

2.  They land in Oracle in a sales order on Hold - for credit card reasons.

Do you know what determines whether they land in the corrections form or they land in the sales order form on hold?

Thanks!