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How to give a support user download privilege?

edited Dec 17, 2009 8:55AM in Using the My Oracle Support Portal (MOSC) 2 commentsAnswered
   I am the "admin" for my orgs "My Oracle Support" accounts.  One user, responsible for patching some systems, lacks download privilege and I can't find how I can change it.  Can I do this (how), or how should I request it?

Thanks.

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