Error in the logfile of customer/account merge (QA_RESULTS)
The customer merge concurrent program shows below error in the log file ..The transactions are moved over to the new account that has been merged with but the old account still exists as INACTIVE...Can you please let me know the reason and how to avoid this error
During account merge an old customer ID is found in QA_RESULTS table. The table is used to store archival info of test data. The customer name can be used for auditing purpose and cannot be deleted
Thanks,
Kiranlal