How does Incident_address tie to the operating unit organization and Inventory organization
I modified CUSTOM.pll to call Requisitions (PO) form from Service Request form in Teleservice and am automatically passing the task_number from service request form onto the Internal Requisitions Reference_number under the details tab in lines. All this is working fine but I have another request to force the Requisitions form not to use the operating unit tied to the teleservice Responsibility; in this I would like to have the Requisitions form populate Deliver-To-Organizations based on the INCIDENT_ADDRESS from the service Request Form.
My predicament is that my Teleservice Responsibility is tied to an MO:Operating Unit in system Profiles but I want my users to be able to ship to an inventory organization in a different OU that is tied or corresponds to the INCIDENT_ADDRESS.