Siebel Business Process & Functionality (MOSC)

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Product Catalogs on eCustomer application

edited Dec 16, 2016 12:14AM in Siebel Business Process & Functionality (MOSC) 1 commentAnswered
When a customer goes online in the eCustomer application and opens a catalog/category to browse products, he is seeing products that are not set up in the catalog/category.

 

For example:

Catalog: 123

Category: ABC

Product: Test

When the eCustomer application is launched you can see Catalog 123 and Category ABC. If you drilldown on ABC you can see some of the products in this particular catalog/category and in fact none of the products listed there are in the catalog/category.

The same behavior does not occur in the sales application. When launching sales application you can see Catalog 123 and Category ABC. If you drilldown on ABC only the product defined for this catalog/category is showing up, using the example above, only product Test is displayed.

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