Teleservice - EBS (MOSC)

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iSupport: Problem Codes are not filtered when using a serial number while creating a Service Request

edited Mar 24, 2010 8:09AM in Teleservice - EBS (MOSC) 2 commentsAnswered
 Hello,

When I try to create a Service Request in Oracle iSupport the Problem Codes/Type is not filtered correctly based on the Serial Number but when I use the product the problem codes are filtered correctly

We want the Problem Codes to be filtered based on the Serial Number because we will be creating service request  always by selecting the serial number in ibuSRIdentifyProblem.jsp and not the product

Can you please let me know if Iam missing anything ?

Thanks,

Kiran

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