Using the My Oracle Support Portal (MOSC)

MOSC Banner

Email update message in body of SRs

edited Mar 25, 2010 8:54PM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered
I recently had a conversation with Joe Addeo, a Customer Interaction Sales Consultant within Oracle's North America Customer Relations organization.  He told me I should provide this feeback in this community.

When I enter an SR I always pick to be notified via email when it is updated.  However, it would be nice if the body of the SR did not include the text of those email notifications.  (The part that includes: "Please note that your Service Request ###### has been updated.")  This just clutters up reading through the SR, especially when a 1 or 2 line response has been entered.  They are hard to see. And it adds unnecessary length to the body of the SR.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center