Siebel Business Process & Functionality (MOSC)

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Impact of disabling Customize and Done signal.

edited Dec 16, 2016 12:14AM in Siebel Business Process & Functionality (MOSC) 3 commentsAnswered
Hello Gurus,
I am working in a weird issue when a user attempts to update a Line Item and the child products are deleted.

I could not able to replicate this issue in-house, even customer was able to provide a local DB for analysis but they found a workaround/fix which disabling Customize and Done signal resolved the issue. Please note that customer does not use Product Configurator.

I tested in-house in standard environment replicating the steps and I found in the log files that signals Customize and Done are raising. I am not sure why these signals are raising since according to my comprehension, Customize signal should be raised when you click on Customize button which is not the test case that I did. Also, Done signal should be raised when you click on Done button inside Product Configurator.

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