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Last Update date not in service request history

edited Sep 15, 2011 8:45AM in Using the My Oracle Support Portal (MOSC) 5 commentsAnswered

hi
Recently I started noticing more often than not that the Last Update date on my service requests is more recent than the most recent history entry.
This is quite confusing because the Dashboard "Service Requests" regions show in a "Last Updated" column values like "Today" and if I try to review what changed, I am unable to determine what the update was, as such a waste of time.
The few times I tried to find out form the support engineer what was updated, they also couldn't say what changed.

Using the "Contact Us" link this was discussed in service request 3-1709442371 which resulted in

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