Receivables - EBS (MOSC)

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Receivables partial credit card refund is being put on account and can only be unapplied manually an

edited May 14, 2010 6:47AM in Receivables - EBS (MOSC) 1 commentAnswered
 We are really having a problem with this as we have thousands of credit card refunds a day.

We have iPayment implemented for Credit Cards and here is our problem:

Example:

  Invoice with 2-PAY Payment Terms (pay 1/2+tax+freight immediately on credit card, pay 1/2 30 days later on credit card)

     Invoice  1234, Sequence 1 - due immediately

     Invoice  1234, Sequence 2 - due in 30 days

  Credit Card payment is processed for first invoice due immediately

Customer wants to return one item of the Invoice, Credit Memo is created for partial return

System does figure out correctly and the refund amount is correct

However, here is our problem - the Refund Amount is put on the Customer Account as "On Account"

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