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Using the My Oracle Support Portal (MOSC)

Escalation of SR

May 17, 2010 7:15PM edited Dec 16, 2010 9:24PM in Using the My Oracle Support Portal (MOSC) 7 commentsAnswered

hi,

I want to escalate the SR, can u tell me the procedure to escalate the SR from severtiy 3 to serverity 2

since the SR has not been resolved for over 5 days.

Thanks in advance

Marcian.

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