Payables and Cash Management - EBS (MOSC)

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Cannot Reconcile Voided Payment

edited Aug 19, 2021 6:20PM in Payables and Cash Management - EBS (MOSC) 4 commentsAnswered
Hi all,

I was trying to reconcile returned check to voided payment, but when I tried selecting the voided payment there's an error message saying 'stopped statement line' without any error number.

Below are the steps:

1. Unreconcile orginal payment (status was reconciled unaccounted) in CM

2. Void payment in AP

3. Find returned check statement line in CM

4. Click 'available transaction' and enter payment number (status is voided)

5. Tried to select the payment then the error showed up.

Any idea why this happened?

Thanks

 

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