attachments on work incidents

Hi, I found a note on My Oracle Support, there is an ER: Bug 3499350: REQUIRE THE ABILITY TO ADD A PHOTO TO THE WORK INCIDENT FORM

abstract

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When  information is entered the Paperclip (attachment option) 
			
			
is greyed out which doesn't allow attachments to be entered.

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I have to add documents coming from Hospitals, others entities involved into the incident process.
I have to import older docs from a custom app (MS Access db) too.
Anyone has experienced to use attachments for work incidents? with form configurator for example.

thank you,
danton