CRM On Demand - Administration (MOSC)

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Workflow configuration

edited Jun 17, 2010 5:42AM in CRM On Demand - Administration (MOSC) 6 commentsAnswered
Hi,
We have a requirement that we should create a new task immediately whenever a new Service Request record is created and the status for that SR record <> 'Closed'. The Task should have the due date as 2 days after the creation date of the SR record.

The above workflow creation is simple, but the complex part is that we need to consider only the business week i.e. Monday to Friday for creation of a new task. So, if an SR is created on Wednesday, Thursday or Friday then the new task record should be created immediately having the due date set on Monday, Tuesday and Wednesday respectively.

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