Teleservice - EBS (MOSC)

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Cannot create a Service Request without entering the product in iSupport(ibuSRIdentifyProblem.jsp)

edited Jul 2, 2010 10:26PM in Teleservice - EBS (MOSC) 3 commentsAnswered
 Hello,

When I try to create a service request from iSupport home page using a serial number it gives below error message

"Please enter a product"

Metalink note says that till 11.5.9 there was a profile option 'Oracle iSupport: Enforce product selection' to control this feature ...We are on 11.5.10.2 instance and I cannot see this profile option

Can you please let me know how can I fix this error without doing any customizations

Thanks,

Kiran

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