Siebel Business Process & Functionality (MOSC)

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Using two siebel enterprise servers with two Cisco drivers and only one CTI OS

edited Nov 23, 2011 2:52AM in Siebel Business Process & Functionality (MOSC) 3 commentsAnswered
Hi,

for testing purposes, I'd like to use 2 siebel servers (2 enterprises) and have them sharing only one Cisco CTI OS.

In other terms, while I'm using a production server integrated thru Cisco CTI driver for Siebel with the Cisco CTI OS and normally operating with all the contact center features (inbound calls, transfers, etc.), in the same time I'd like to test a specific functionality (outbound campaigns) using another Siebel server (belonging to another enterprise) and integrating it with another Cisco CTI driver for Siebel, but pointing to the same CTI OS. Obviously, on this second server I'd use only one operator skilled for outbound while I'd not skill anyone for outbound on the production server.

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