EAI Integration Object
Hello there,
I'm trying to develop an Integration Object that generates a XML file with some fields when a Service Request ticket is closed.
I was studying the BookShelf and this is what I understand:
This is correct?
Then, the thing I do not know how to do is to create some kind of rule or something that triggers the EAI components to generate that XML when a Service Request ticket is closed.
Thanks in advance,
Max.
I'm trying to develop an Integration Object that generates a XML file with some fields when a Service Request ticket is closed.
I was studying the BookShelf and this is what I understand:
1) Create the Integration Object
2) Generate a Integration Object SchemaThis is correct?
Then, the thing I do not know how to do is to create some kind of rule or something that triggers the EAI components to generate that XML when a Service Request ticket is closed.
Thanks in advance,
Max.
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