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Support before and after the new metalink site went live

edited Aug 25, 2010 3:00AM in Using the My Oracle Support Portal (MOSC) 11 commentsAnswered
IS it me or did the oracle support became significantly worse since the new metalink site went live?  I don't have any hard stats, but I did notice that it takes much longer to get a response from an analyst. In the past if I could count on getting a response within a day, now it takes 2-3 days and possibly a phone call before I can something from an analyst. That 'something' is often time not much useful and seems to be just a mean of buying more time for an analyst. Did anyone notice that too or am I

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