Teleservice - EBS (MOSC)

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Universal Work Queue (UWQ) and call wrap up or customer interactions

edited Oct 27, 2010 8:13AM in Teleservice - EBS (MOSC) 4 commentsAnswered
We have customer service representatives who work orders via the Universal Work Queue (UWQ) but they are not forced to perform a call wrap up and an interaction with the customer is not recorded in the system. Is there a way to get the interaction recorded for the customer or force a call wrap up.  We ned to know when a customer service rep is working with an order/customer.

 

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