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Design Lines Disappear Upon Supp-Cancel

We have a Metalink SR submitted for this - but due to random nature of occurrance (sp?) - have not been highly successful in troubleshooting this with Oracle through that mechanism.  As such, am reaching out to the community to ask the question - has anyone experienced design lines dissappearing upon supp-cancellation of an order - AFTER the circuit has gone through RID and field work (yes, we re-open the RID when it is supp-canceled so that the work can be un-done in the field and the dB, but the design lines will have dissappeared so no record of what

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