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How to view all SRs for a given Support ID ?

edited Nov 19, 2010 12:04AM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered
My colleagues and I work from the same CSI, but I'm not able to share and discuss SRs with them. My administrator has given me "Create and Update" rights and when I view SRs from My Oracle Support, the "SRs Created by Me" box is not checked.

What additional privileges should I tell the adminstrator that we need to view all the SRs tied for our Support ID? 

 BTW, she can't see the progress made on my SRs either.

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