Field Service - EBS (MOSC)

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What causes mobile users to become invalid?

edited Jun 14, 2018 12:56PM in Field Service - EBS (MOSC) 2 commentsAnswered
Hi, We suddenly received the following error for tasks assigned to 3 of our technicians/users

Error returned from Internal API hook . Procedure name is  csm_wf_pkg_Post_upd

 
We end-dated the mobile responsibility and deleted the user via Manages Mobile Users and then added the users back as instructed on the Oracle support note (and this works).  But, these users were just fine before, and we do not understand why they became invalid.  Is there any explanation or documentation on this?


Thanks,
Ava

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