Manage your Service Requests!

In the daily conversations I have with customers, they frequently express frustration over  how their Service Requests are going. They often feel powerless to make needed changes, so their sense of frustration grows. I can certainly understand this - the support processes aren't always transparent.

With this frustration in mind, I'd like to offer a few suggestions that might minimize your frustration:

1. Be your own best advocate! These are your SRs - make sure that your Oracle Support engineer knows both HOW and WHY this issue is important to you and your company.

2. Be responsive! If this is an important issue to you, following up quickly to any action plan is crucial in progressing your issues and resolving them in a timely manner.