RMA against inactive inventory item
Hi,
There is a strange situation. We just want to put it forward for comments and clarification from the experts in the area.
In OM work flows are:
Header - ‘Order Flow – Generic’ & Lines - ‘Line Flow - Return for Credit with Receipt’
In Inventory, the Items are Lot-Controlled (with lot expiration date).
User created Sales Order, shipped the item and whole cycle was completed ie. AR Invoice generated and Material Transactions created etc.
The item became non-moving and the user changed item’s status as ‘Inactive’.
Afterwards the customer returned the item.
The user created RMA and booked the order - NO error or warning message appeared.
There is a strange situation. We just want to put it forward for comments and clarification from the experts in the area.
In OM work flows are:
Header - ‘Order Flow – Generic’ & Lines - ‘Line Flow - Return for Credit with Receipt’
In Inventory, the Items are Lot-Controlled (with lot expiration date).
User created Sales Order, shipped the item and whole cycle was completed ie. AR Invoice generated and Material Transactions created etc.
The item became non-moving and the user changed item’s status as ‘Inactive’.
Afterwards the customer returned the item.
The user created RMA and booked the order - NO error or warning message appeared.
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