CRM On Demand - Administration (MOSC)

MOSC Banner

Problem with CRM Email Marketing

edited Jan 4, 2011 7:00PM in CRM On Demand - Administration (MOSC) 1 commentAnswered
Hello,

Recently we sent an email marketing campaign to 30.000 clients using client and contact merge values.

The problem is that special caracters like á or ñ   were received as html code (ie:  María was shown as  Mariacute;a).  And that happened with just merge values, the rest of the email contain special characters and they didn't suffer any distorsion.

There is a document called: Email Marketing On Demand R1.4 Administrator Preview Guide

that says:

Non-English Merge fields display English values in the received email for
account and contact objects
If EMOD is set to display in a language that is not English, merge fields from the Account and

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center