Receipt Application Question
One of our users has some how managed to over apply a transaction to a receipt. The original transaction was for £7,600.84 of which £2455.86 was applied leaving £5144.98 balance due on the transaction. At this point our Finance staff did something that we are still trying to work out but now this same transaction is (£5144.98) balance due.
I'm not overly bothered about working out what they did at the minute, I just want to resolve the situation so that this customer account will not show as having paid for something that they actually haven't. I believe I should leave this transaction as it is and create a debit memo for £10289.96 (twice the balnace due on the original transaction) and apply that and the original transaction to the next receipt we create for this customer thus allowing the negative amount to be zeroed and an the amount of £5144.98 to be paid.