Using the My Oracle Support Portal (MOSC)

MOSC Banner

Duplicate CR numbers

in Using the My Oracle Support Portal (MOSC)
 Ran into an interesting MOS bug. Several of my SRs have resulted in the creation of CRs. The MOS page that shows me my SR lists the CR number in the field "Bug Reference". The CR number is a link. BUT, the link takes me to a completely unrelated CR with the same number. "My" CRs are related to ex-Sun HW. The CR descriptions I am seeing in MOS are for Oracle sw products.

Example CRs that seem to be duplicated: 7001799, 7008870.

If I could leave the related SRs open until my CRs move, that would be ok. BUT, Oracle Support personnel have been applying pressure for me to close the SRs. They say it is Oracle policy to close SRs once the problem is documented in a CR. BUT, there is no way for me (a customer) to see "my" CR. Oracle Support personnel have suggested I open a new SR when I want to check the status of the CR.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center