Order Management - EBS (MOSC)

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Correcting Receiving Errors

edited Jan 13, 2011 1:12AM in Order Management - EBS (MOSC) 3 commentsAnswered
 We do lots of interorg shippiong - moving finished product around to stores.  What is the best way to corrrect a mistake by the receiving store when they receive an incorrect amount on line?  By this I mean - shipping picked the correct number and recorded the correct number but the receiver entered 50 instead of 5 thus making a keying mistake.

What is the best way to correct a mistake by the shipping location when they pick 4 enter 5 in the system and the receiving org than only receives 4 but the intransit shows 5?

We need to keep it clean on who made the error so the metrics are not fouled up by the corrections.

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