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INTRODUCING ORACLE UPGRADE ADVISORS

edited Feb 4, 2015 3:54PM in JDEdwards World (MOSC)

INTRODUCING ORACLE UPGRADE ADVISORS

 

Over the past year, Oracle Support embarked on a strategic Transformation initiative to define and deploy a future state model for our business. The Lifecycle Upgrade Advisor project encapsulates this vision.  The project focuses on increasing the value to you, our customers, by providing a service designed to guide you through your upgrade.

On July 1 st 2010, Oracle Support deployed the first version of the Lifecycle Upgrade Advisor deliverables, which include the following components: the Upgrade Guided Pathway, Collaborative Support through a Community, Milestone Management, Health Status Monitoring and Reviews, Lifecycle Support, Exception Handling and Customer Adoption.  Each product line within Oracle Support has identified two current upgrade paths to launch the initial service, build the content, share with you, our customers, and evaluate success and overall benefit/value. These Upgrade Advisors are a significant milestone in our Oracle Support Transformation.

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