Receivables - EBS (MOSC)

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Refunds to the customers in R12

edited Jan 25, 2011 5:54PM in Receivables - EBS (MOSC) 2 commentsAnswered
  Hi,

 we have an issue with customer refunds in R12,

We have customer RITZ who has more than one site,  Boston, New York and  Austin. All three sites are independent.  There was RMA from the Customer from Boston site for which Business has decided to refund through check.

A credit memo was created for the customers returns and from the tools application we have selected refund option and saved it. Which has triggered a payable Invoice with no site information on it and system also allows making payments.

Now the question is when a customer has more than one site than how a particular site address will be printed on the check. 

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