R12 Service Contracts--Publish Contracts to Customer Process
I would like know what and how to setup the process of creating a contract and then publishing it to the customer for acceptance which is a new feature in R12...Here are the steps I did but not sure how can I accept it by logging as customer
1) Created a Service Contract with Entered Status
2) From the administrator workbench published the contract to the customer
Here are the questions I would like to clarify
1) What responsibility I need to use to login and accept the contract
2) Who should I login as ?
3) When I selected the option publish to customer what criteria on the contracts form it uses to send the notifications and to whom ?