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Quote Header information not refreshed while using 'Reprice All' after another Siebel session has mo

edited Dec 16, 2016 12:14AM in Siebel Business Process & Functionality (MOSC) 2 commentsAnswered
Hello C/OM community,
I have a customer that is experiencing the following issue while using Discount Matrices. Customer has a custom dimension set to account type which is defined on Context level.

1.- Sales Rep is creating a new quote and verifies a discount is not applied because account type is wrongly set.
2.- Given 1, Sales Rep phone calls a Supervisor for him to change the account type (From another session)
3.- Supervisor changes account type and lets Sales Rep know.
4.- Sales Rep acknowledges call and uses 'Reprice All' functionality to update prices.

Expected result:

Discount is applied successfully according to Discount Matrix.

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