How to process a return on an PTO/ATO item.
Good day to all. I think this is the correct Community (was a toss up between OM and Service).
We have an order with a configured item in the structure below (quantity 100):
2.1 PTO-1
2.1.1 ATO-1
2.1.1.0 Configured Item (created)
2.1.2 Option Class
2.1.3 900-100 (part number)
All items are IB trackable. When creating an RMA to bring back say 50 of the ordered items what item should the RMA be put up for? Should we create the RMA for the configured item only and return the 50 against that to avoid IB errors? Or do we create the RMA for the 900-100 part number which is the lowest level part number of the configuration?
We have an order with a configured item in the structure below (quantity 100):
2.1 PTO-1
2.1.1 ATO-1
2.1.1.0 Configured Item (created)
2.1.2 Option Class
2.1.3 900-100 (part number)
All items are IB trackable. When creating an RMA to bring back say 50 of the ordered items what item should the RMA be put up for? Should we create the RMA for the configured item only and return the 50 against that to avoid IB errors? Or do we create the RMA for the 900-100 part number which is the lowest level part number of the configuration?
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